Terms & conditions

Listing Condition

We are able to photograph homes in any condition. Ultimately, this is your listing and you have to decide on how you want to present your listing on the Market. Before we arrive, you need to make, set/stage, clean the home to your standards. Once we arrive, if we see anything out of place, we’ll always suggest our opinion and will help move minor things around to stage the home. However, we’re not cleaners or stagers. We’re photographers there to shoot the subject.

PLEASE have the home as close to “Ready” as possible before we arrive. What we do is adjust blinds, lights, toilet seats, slight kitchen counter rearrangement, shower curtains, etc, anything outside of that is the home owners/Realtors responsibility.

Cancellations

Cancellations made within 24 hours of the photo shoot will be subject to a charge in the amount of $100. Some exceptions could be available depending on the situation.

You will be charged a fee of $100 if we will need to come back to the photo shoot for any reason outside of the photographers control. If you’re a no show, we charge a $100 early cancellation/no show fee (If you’re more than 15 minutes late). We will always make an attempt to call and text you when we show up at the scheduled appointment time. But if we don’t hear from you and if it’s past 15 minutes, you’ll be subject to an automatic $100 fee.

Refunds

If a refund has been issued and or requested, understand that it may take up to 10 business days for the funds to arrive back to your payment method. This is outside of our control and in control of the banks.

Sunset Shoots

All sunset shoots are subject to permitting weather. The day of the sunset shoot, at 3pm, we’ll check the weather using Weather.com - If the chance of rain is at or greater than 50% 1 hour before, at and 1 hour after sunset, we won’t be able to shoot that day.

Order Mistakes

We have many options, packages and services to select on our order form that indicate the size of the home, size of the property, listing price service type and more - Our pricing changes depending on the size of the home, size of the property, listing price and service requested. If you select the wrong options on the order form, your invoice will be automatically updated to reflect the correct charge for our services.

For example - You select that your listing is under 1 Million dollars when it’s really listed between 1-2 Million - We will adjust the invoice to show the correct charge when we bill you. Or if you order a particular service online and then change your mind the day of the shoot, we’ll update the invoice accordingly.

Availability

Scheduling online does not guarantee availability. This is simply a request for a certain date or time. If you are flexible in when we are able to shoot, checking in with us first isn’t necessary. You can place the order, if we have that day and time available we will schedule you for then. If not, we will call or text to reschedule.

Weather

All photography sessions are weather permitting. We will always check the weather prior to arriving at the scheduled photography session. We will check the weather (using the weather channel and the city in which the home is located in) 2 hours prior to the photography session - If the chance of rain is greater than 50%, we will text and call you letting you know that the weather isn’t looking great. We might suggest rescheduling.

If you won’t want to reschedule and will still want to have us come out to the home, you will be subject to revisit fees if you later decide that you don’t want to shoot that day and would rather shoot the next available day. Also if you later decide that you want better weather for your photos, a re-shoot charge will be applied for the services we’re working on.

Credit Card Charges

Credit cards that were submitted into the order form will be charged the day of the photo shoot in the amount of the total services completed. If the services completed is different from the orders selected on the order form, the total will be adjusted accordingly. It’s possible that not all of the services that you selected on the form were shown in the total at the end of the form since some services are subject to us getting to the home and seeing the situation.